Terms and Conditions

These Terms and Conditions of use (hereinafter, the "Terms and Conditions") set out the conditions under which customers are offered access to the website, products and services of Happy Crowns (hereinafter, "the Service"), owned by Sònia Sànchez Jiménez. Use of the Service grants the user the status of customer (hereinafter, "the Customer") and implies full acceptance of these Terms and Conditions. If the Customer does not agree with all or part of these Terms and Conditions, they must refrain from using the Service.

By accepting these Terms and Conditions, the Customer states that:

• They have read, understood and comprehend what is set out here.
• They accept all the obligations set out here.
• They are of legal age and have sufficient legal capacity to use the Service.

Acceptance of these Terms and Conditions by Customers is a prior and essential step before using the Service. The owner reserves the right to update and/or modify the Terms and Conditions at any time and at their sole discretion, notifying any material changes. By accessing or using the Service after a modification, the Customer agrees to be bound by the modified Terms and Conditions. If the modified Terms and Conditions are not acceptable, the Customer's only option is to stop using the Service.

1. Owner of the service

The owner of the Service is Sònia Sànchez Jiménez, with address at Ctra. de Manresa 5, holding Tax ID (N.I.F.) 39387755W.

2. Scope of the agreement

These Terms and Conditions apply to the provision of services and the sale of all the owner's products through their website.

Orders will be delivered to Customers located in Spain (mainland and the Balearic Islands) and in certain EU countries (Andorra, Germany, Belgium, France, Italy, the Netherlands and Portugal).

3. Exclusion of Customers

The owner reserves the right to prevent, either temporarily or permanently, the use of the Service by any Customer who violates any of the rules set out in these Terms and Conditions, the law, or accepted standards of conduct. At their discretion, the owner may also exclude Customers or even stop providing the Service, in whole or in part, whenever deemed appropriate to improve the operation of the Service and/or the experience of other Customers.

4. Price

The applicable prices are those shown on the website on the date of the order. Prices are detailed for each item and include VAT (Value Added Tax). Shipping costs are shown to the Customer itemized at the time the order is placed.

5. Payment methods

Payment is made at the end of the checkout process and is an essential condition for the order to be finalized; it can never be made afterward. Deferred payment methods such as cash on delivery are not accepted.

Payments are processed securely through Stripe, our payment provider. Payment is accepted by credit or debit card (Visa®, Mastercard®, American Express® or Maestro®) and Bizum. The payment method is selected on the payment provider's corresponding screen. Happy Crowns does not store your card details. Payment providers or issuers may apply anti-fraud measures that result in certain transactions being declined; the owner is not responsible for the application of such security policies. We recommend that Customers do not share their card details by email, fax or social media.

6. Delivery

The usual delivery time is approximately 4-6 business days for production (Monday to Friday, excluding holidays) plus shipping time (which varies depending on the destination country), from the time of purchase and depending on order volume. If you need an urgent order or one for a specific date, you can contact the owner by email at info.happycrowns@gmail.com.

Orders will be delivered to the address provided by the Customer during checkout. If delivery cannot be completed because the recipient is absent, the courier will leave a notice and attempt to make contact by phone or email. After two failed attempts, the Customer must contact the courier to arrange delivery.

7. Returns

Due to the personalized nature of the products, returns or withdrawal are not accepted for products that have already entered production or have been shipped, except for defective products or flaws clearly attributable to Happy Crowns. For health and hygiene reasons, returns of products showing signs of use are not accepted.

To request a return, the Customer must contact the owner by email at info.happycrowns@gmail.com, stating the reason. If the product meets the requirements and qualifies for return, our courier will collect it from the address you provide.

All products being returned must be properly packaged and protected in their original packaging. The owner will refund the corresponding amount, excluding the shipping costs of the original delivery, using the same payment method used for the purchase. However, we may withhold the refund until the goods have been received and inspected.

8. Product availability

If supply issues arise or products are out of stock, the Customer will be notified immediately and refunded for the amount of the out-of-stock product(s). The owner will issue the refund without undue delay and, in any case, within 14 calendar days, using the same payment method used for the purchase.

9. Warranty on purchased products

The warranty offered is that established under Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users. The owner is liable for any lack of conformity that appears within the legally established period from delivery.

10. Customer service

For any questions, suggestions, inquiries or complaints, you can contact the owner by email: info.happycrowns@gmail.com.

11. Intellectual property and copyright

The Customer acknowledges and agrees that all copyright, trademarks and other industrial and intellectual property rights over the materials or content that form part of the website belong at all times to the owner or to those who have licensed their use to the owner. The Customer may only use such material in the manner expressly authorized. This does not prevent the Customer from using this website to the extent necessary to copy information about their order or their contact details.

12. Limitation of liability

The owner is exempt from any liability arising from:

1. Website failures due to force majeure, unforeseen events, or other causes not attributable to the owner.
2. Technical and/or mechanical problems or viruses occurring during the internet connection, in computer systems (software and hardware), or in electronic documents and files stored on the equipment.
3. Access by minors to the website's content, it being the responsibility of their parents or guardians to exercise appropriate control over the activity of the minors in their care.
4. The accuracy, timeliness and lawfulness of content on any linked third-party pages. The owner is exempt from all liability regarding the terms of use and content of linked pages or platforms, it being at the Customer's discretion whether to accept them.
5. Communications that reference the owner without having been previously authorized by them. All official communications will be published on the official website.

13. Force majeure

Performance by the owner of all or part of their obligations will be suspended in the event of an unforeseen circumstance or force majeure that prevents or delays performance. Such circumstances include, without limitation: war, riots, insurrection, civil unrest, strikes of any kind, and supply problems not attributable to the owner. The owner will inform the Customer of such a circumstance within seven days of its occurrence. If such suspension extends beyond fifteen days, the Customer may cancel the order in progress, and a refund will be issued under the conditions set out above.

14. Governing law

These Terms and Conditions and any other agreement under which the owner provides services shall be governed by and interpreted in accordance with the laws of Spain.

Last updated: June 2026.